Collection, use, and disclosure of Information

In certain circumstances, Vicoinstore may collect Personal Information about you. We value users, protect user data from being leaked, and use SSL certificates to protect user information; we do not sell user information, including shipping information and credit card information; user data is our most valuable wealth.

Information you provide to Vicoinstore

If you provide it to us, we may collect and process the following data about you:

  • Contact details: Name; Address; Phone number; Email address;
  • Purchase information: Delivery address;
  • Information about your purchases: Items and quantities purchased;
  • Information about complaints related to supporting goods and services purchased through Vicoinstore;
  • To authenticate your account under certain circumstances when you apply for after-sales services;
  • Copies of any communications with us, including any verification information we request when you contact us for any reason (such as our customer service chat service, telephone, or email);
  • Details about Vicoinstore’s transactions and communications, including the type and specification of goods sold, pricing and delivery information, and records of any disputes and communications between you and Vicoinstore.

Information we collect automatically

For each visit to Vicoinstore, we will automatically collect the following information:

Details of Vicoinstore purchases and browsing activities, for which we automatically collect information from your device. In certain jurisdictions, including European Economic Area countries and the United Kingdom, this information may be considered personal under applicable data protection laws. Specifically, this Collected information may include IP address, device type, unique device identification number, browser type, general geographic location (such as country or city level location), browsing patterns, and how you interact with our Vicoinstore and merchandise Details of interactions and available services.

Information we receive from third parties

We collect your Personal Information from third parties, including our related companies, our business partners, your representatives, and public sources. The exact information we receive depends on your privacy settings on the applicable platform but usually includes basic public profile information such as:

  • Name;
  • Email;
  • Payment Information: The credit card number or similar payment/transaction account you intend to use;
  • Use of Personal Information.

Purpose of collecting information

We collect and use your personal information for the following purposes:

  • Provision and management, including the provision of login IDs and setup of payment/transaction accounts;
  • Process payments and refunds;
  • To improve and personalize the Vicoinstore website and our products based on how you use Vicoinstore, your browsing history, and your order history, including sending and delivering tailored marketing and advertising that we think will be of interest to you;
  • Maintain and update our records, verify your identity, and protect our legitimate interests;
  • Provide customer service support, such as responding to your inquiries and feedback and managing claims and disputes;
  • Provide/support general Vicoinstore services, facilitate communication between buyers and Vicoinstore, process transactions and payments, and provide delivery services;
  • Provide relevant member benefits, including member discounts and coupons and exclusive member prices;
  • Verify your identity and purchase in product warranty or other post-sale claims;
  • To conduct research and analysis to ensure the safety of our Vicoinstore, to improve Vicoinstore’s content and layout, and to improve our products and services;
  • Cookies or other similar technologies may be used to serve you advertisements based on your browsing activities and interests.

We may also use anonymous clickstream data to help our advertisers deliver more targeted advertising. We offer a number of free newsletters to share information about the content of our website with interested users. In certain circumstances, Vicoinstore may continue to use certain of your Personal Information with your consent for e-commerce promotions and telemarketing activities unless you opt out or we are prohibited by law. For example, we may use your Personal Information to send you marketing and/or promotional materials from time to time when you register as a user on the Vicoinstore website or check out as a guest.

Where permitted by applicable data protection laws, we may also use your Personal Information for other purposes that do not conflict with the purposes we have disclosed. We may only be able to do the above with your Personal Information. Users can choose to stop receiving.