Where does Vicoinstore ship to?

Vicoinstore only vessels in the Continental United States. At present, due to the instability of international freight due to the epidemic, in order not to reduce the overall service quality, international services are temporarily closed. Follow-up adjustments will be announced on the website. I appreciate your support.

How long is the delivery time?

Handling time: 1-2 business days.

Shipping time: 2-5 business days.

Delivery time is usually 3-7 business days.

Order cut-off time: 5:00 PM from Monday to Friday. Orders placed after 5:00 PM (PST) on Friday will be processed and shipped the following Monday. (holiday extension).

What carrier do we use?

The postage rates are as follows:

USPS First Class Package Shipping: Free shipping for orders over $100(inclusive). Postage is $9.99 for less than $100.

Has my order shipped?

Order processing time is within 1-2 business days. Please be aware that some orders may be delayed by processing or other issues. Shipping time is dependent on the shipping method selected at checkout.

Can an order have multiple shipping addresses?

There is only one delivery address for each order. Please place an order separately if you want to ship to multiple delivery addresses.

What is the delivery process?

Pending payment: Waiting for the customer to pay;

In preparation: The warehouse is packing for you;

Delivering: Your package is in the process of being born;

Received: You have received the package.

Reasons that may affect standard delivery

The buyer’s address is wrong, or the address is incomplete, which leads to the failure of delivery and the delay of delivery time.

The order is out of stock: Customer service will contact you in time to confirm the order cancellation or refund process.

Are your goods shipped too long?

If the transportation time exceeds 60 days, you can apply for a refund and resend. As for the order processing time, if it is within 2 business days, you can contact Alma to help you process it; if it exceeds 10 days and we do not have any additional instructions, you can directly contact Alma for a refund, or we can re-shipping you and giving you a $6 coupon as apologies. If you have any questions, you can contact our customer service, Alma, by phone or email in time.


The buyers shall bear all taxes.

Goods lost

Please call +(1)(408) 229-3573 or email support@vicoinstore.com to contact us. Note: If your goods are lost in transit, we will not take any responsibility but will help you get in touch with the logistics company in time to help you retrieve them.