About return and exchange

Vicoinstore supports 30 days with no reason to return or exchange. It is necessary to ensure that the product is independent of the secondary sale. The definition of a secondary sale is that the coin is no wear marks, no depression, etc.

If required, please get in touch with us to initiate a return and send us the product in its original packaging:

  • Tel: +(1)(408) 229-3573.
  • Address: 1535 Meridian Ave, San Jose, CA 95125.
  • Please include your order number and reason for return on the packing slip. For returns due to quality problems, don’t hesitate to get in touch with support@vicoinstore.com.
  • Contact us for a warranty claim. We will process and return your shipment within 1-2 business days from the date of receipt of your shipment. All returns and exchanges without prior approval will not be processed. Refunds will be made using the same method as the original order. Processing refunds usually take 1-2 business days. The exact refund time will vary depending on your payment method.

How to return?

Don’t hesitate to get in touch with our customer support to initiate a return. Please explain the reason for the return and provide an invoice or screenshot to confirm the order number.

In order to process refunds in a timely manner, please be sure to send Vicoinstore a return notice and provide the following information:

  • Your name;
  • Tracking number;
  • Photographic evidence must be provided showing the coins is still in new condition and has been properly packaged in its original packaging. All coins must be returned in their original packaging.
  • Very important: Commemorative coins may be damaged during return without original packaging.
  • You can choose to take the package to your local shipping center back to Vicoinstore or call the carrier directly to arrange a pickup, but Vicoinstore is not responsible for the pickup fee.
  • Vicoinstore reserves the right to refuse a refund if your returned package is sent to the carrier center one month after the trial period ends.

Under what circumstances can it be exchanged?

If the product has quality problems within 30 days of receipt, you can contact us by email for a return, refund, or exchange. For a business, you need to show your proof of purchase and a photo of product quality to the staff member who contacts you. Please understand that we do not accept exchange requests for non-quality issues. After we receive the goods returned by the user and confirm that the goods have quality problems, we will re-deliver the goods for you within 24 business hours after confirmation. The site does not charge product re-listing fees.

If the product is damaged due to human or external factors, we will not return or exchange it. We will reject such return requests if the product is damaged or invalid due to improper placement.

Please note that we do not accept cash on delivery returns.

Not due to product quality problems, such as dislike or slight color difference between the product and the picture, etc., the postage is borne by you. If we determine that the reason for the return or exchange can be attributed to our product quality problems, errors, omissions, losses, etc., the return shipping costs will be borne by us (not exceeding the official standard for ordinary express charges). You only need to upload relevant unboxing videos and pictures to verify the above issues. If it is not our reason, we also support return and exchange to solve the problem, and the postage shall be borne by you.

How to cancel an order?

The order cannot be canceled after 30 minutes; the logistics company will process it within half an hour after receiving the order. If you insist on canceling the order, we will cancel it for you within 1-2 days, we are worried that you will need to re-send the product to us at your own expense, and we will refund the product in full upon receipt.

What should I do if the courier is damaged during transportation?

We will confirm the condition of the goods before delivery and packaging, but accidents will inevitably occur during transportation. If there is a natural bump, please get in touch with us first, and we will assist you in negotiating with the express company to solve the problem. To protect your rights, we recommend that you record an unboxing video.

Goods receipt

Our products are shipped after careful inspection. In order to protect your rights and interests, please check the goods in person before signing for receipt. If you find that the number of pieces needs to be corrected during transportation, please do not sign for it and promptly accept it. Contact us, and we will re-ship it for free after the logistics company returns.

What if the product is lost?

Don’t hesitate to get in touch with us at support@vicoinstore.com.

With your unpacking video and proof of purchase, we will arrange for the replacement of your lost item within 24 hours of the business day after confirming the situation.